Frequently Asked Questions



Can I get a facial if I am taking acne medication or using a topical cream?

All medications and creams must be stopped one week prior to an appointment. YOU CANNOT GET A FACIAL WHEN ON ACCUTANE.

Can I get a facial with a cold sore?

Unfortunately not. Steam during a facial can spread the virus to other parts of the body or result in a bacterial infection of the sores.

How old does the recipient of a teen facial need to be?

Our recommendation is at least 12 years old and up to 19. A parent is welcome to sit in with their child during the treatment

Do I have to remove my make-up prior to a facial?

Your make-up will be removed by an aesthetician during the facial.

What facials can a pregnant/nursing person receive?

Our European Spa Facial is safe for someone currently nursing or pregnant. More aggressive treatments such as microdermabrasion or glycolic treatments cannot be done.

What can I expect after a facial?

Some redness may occur. We do not recommend applying make-up the same day. Depending on the treatment you may experience sensitivity.

Can I get a facial in the same room as another person?

We cannot have more than one person in a room for facials. However, massage and body treatments can be done for two people together in the same room.

How do I know what facial is best for me?

Our aestheticians will analyze your skin and make recommendations accordingly. You’re welcome to call and schedule a free consultation.

How long should hair be for waxing?

Waxing is most effective when the hair is no shorter than ¼ inch. Pain increases if the hair is too long. If growth is excessive we ask that hair be shortened to ½ inch.

Can I get facial waxing if I am currently using retinol, glycolic or prescribed creams?

You cannot safely be waxed unless all creams are stopped one week to 10 days prior to appointment.

How long does waxing last?

The more frequently you wax the longer it takes to grow back. We recommend a schedule of once per month.

What kinds of wax do you use?

We have several different types of wax to best accommodate your particular skin type. The aesthetician can explain details to you prior to service

Must I shave prior to my appointment?

You must be freshly shaved before your laser hair removal appointment. There is a $25 shaving fee.

Can I go in the sun before and/or after a laser treatment?

You cannot have direct sun exposure for 2 weeks prior to your appointment. It is suggested to stay out of the sun completely during the course of your laser treatments. It is most important to stay out of direct sunlight for minimum of two weeks after treatment. Direct sun exposure can cause severe sun burn, hyper/hypo pigmentation and blistering.

How many sessions will it take to remove the unwanted hair?

Laser hair removal is permanent hair reduction. The suggested amount is 6-12 sessions depending on your skin and hair type. Laser hair removal is ineffective on gray and blonde hair. Touch-ups may be necessary as time goes on.

How often can I be treated?

Depending on the area it is best to schedule sessions 4-8 weeks apart.

Can I wax between sessions?

Once you have decided to begin laser treatments, there can be NO WAXING for 3 weeks prior to the first appointment and none during the course of the laser treatments.

How should I prepare my skin prior to my appointment?

All make-up must be removed prior to treatment. There can be no deodorant or body lotion on the skin. Any minerals or residue left on the skins surface can intensify the heat of the laser and result in a burn.

What age is recommended to begin laser hair removal?

With parental consent, a child as young as 13 can receive treatments. The risk is the same as for adults. New hair growth as the child develops will require touch-ups.

Can I receive treatments while pregnant?

You cannot receive any laser treatments if pregnant or nursing.

What level of undress is required?

We want you to be as comfortable as possible! It is best to remove all undergarments, but you may leave them on if it helps make you feel more secure.

Can I leave on any jewelry?

Jewelry can get in the way and interrupt a relaxing and fluid experience. Please leave your valuables at home

How can I get the most out of my massage?

We want you to experience ultimate relaxation, so, during the massage, please feel free to communicate any discomfort or problem areas on which you would like to focus. The therapist is there to personalize the experience to your specific needs.

How many people can get a massage together in the same room?

We can accommodate 2 people at a time in the same room for massages and body treatments. Facials are done in separate rooms.

How old does one need to be to get a massage?

A child of at least 8 can have a massage along with a parent in our couples room. A child can be in their own room at age 14.

Can I have a massage if I have cancer?

Yes, as long as a doctor’s note is provided. It can be beneficial to have a massage before, during and after chemotherapy. Massage helps to relieve aches and tension along with mental and physical stress. BUT, YOU CANNOT HAVE A MASSAGE WHILE UNDERGOING RADIATION TREATMENT.

Do you accept Spa Finder, Spa Week and Spa Wish gift cards?

Tranquility accepts Spa Finder, Spa Week and Spa Wish gift cards for full-priced services only. They cannot be combined with any discounts, coupons or special offers. Tranquility Spa gift certificates cannot be purchased with a Spa Finder, Spa Week or Spa Wish gift card. There is a $200 gift card maximum per visit per person.

What happens if my gift certificate expires?

The certificate is converted back to dollars spent and can be applied to our current services and products.

Can I use my gift certificate towards gratuities?

Spa dollars cannot be used toward gratuities unless specified on the gift certificate as such

Can I use someone else’s gift certificate?

We require written permission along with a copy of photo ID from the recipient transferring the certificate to another person

Can you accommodate large groups?

We have 12 massage rooms, 5 facial rooms and 3 wet rooms for body treatments. Tranquility Spa regularly hosts bridal parties, birthdays, sweet 16’s, company parties and other fun events. We require a deposit of 50% of scheduled services to secure a date.

Discounted pricing is available for large groups – please call (914) 713-0066 to inquire.

Does Tranquility have an elevator?

Yes, we have a lift to facilitate people unable to use stairs to access our facility.

Are your robes and slippers available for purchase?

Tranquility robes and slippers are available for purchase at the front desk. Please inquire about pricing.